General Terms and Conditions of Sale
1. Supplier Identification
These General Terms and Conditions of Sale govern the sale of products offered on the website:
https://caffemike.it/ da:
TORREFAZIONE MIKE CASTAGNOTTO MARIO S.p.A.
Sede legale: Via I. G. Bertola Roveda 14 – 15121 Alessandria (AL) – Italia
C.F. / P.IVA: IT00002040061
Tel. +39 (0)131 222435 r.a.
Email: info@caffemike.it
TORREFAZIONE MIKE CASTAGNOTTO MARIO S.p.A.
Sede legale: Via I. G. Bertola Roveda 14 – 15121 Alessandria (AL) – Italia
C.F. / P.IVA: IT00002040061
Tel. +39 (0)131 222435 r.a.
Email: info@caffemike.it
2. Subject
This e-commerce site allows the online purchase of coffee beans and ground coffee, compatible capsules, accessories,
and related products, sold directly by Torrefazione Mike Castagnotto Mario S.p.A.
Sales are mainly directed to final consumers (B2C), but sales can also be made to professionals or companies (B2B),
in compliance with applicable regulations.
3. Acceptance of the General Terms and Conditions
By placing an order on the site, the user declares that they have read, understood, and fully accepted these General Terms and Conditions of Sale,
as well as the Privacy Policy and the Cookie Policy available on the site.
as well as the Privacy Policy and the Cookie Policy available on the site.
4. Prices and product availability
All prices indicated on the site are expressed in Euro (€) and include VAT.
Shipping costs are not included in the product price and are automatically calculated based on
the geographic destination and the weight of the order.
For shipments within the European Union, the minimum purchase quantity is 3 kg.
Product availability is updated in real time.
However, in case of temporary unavailability, the customer will be promptly informed and may choose whether to wait
for restocking or cancel the order with a full refund.
the geographic destination and the weight of the order.
For shipments within the European Union, the minimum purchase quantity is 3 kg.
Product availability is updated in real time.
However, in case of temporary unavailability, the customer will be promptly informed and may choose whether to wait
for restocking or cancel the order with a full refund.
5. Payment Methods
Payment can be made exclusively by credit card or electronic payment systems enabled on
the site. Payment on delivery (cash on delivery) is not accepted.
Payment data are processed through a secure connection (SSL protocol) and are not in any way stored or directly managed by the site.
6. Shipping and Delivery
Shipments are made through national and international couriers.
Deliveries take place, as an indication, within 5-10 working days from order confirmation,
unless otherwise indicated or due to force majeure causes (holidays,
customs delays, etc.). For orders over €55.00, shipping is free.
Shipments are made within Italy and the European Union;
the customer will receive an email notification with the
shipping details and, if available, the tracking number.
Deliveries take place, as an indication, within 5-10 working days from order confirmation,
unless otherwise indicated or due to force majeure causes (holidays,
customs delays, etc.). For orders over €55.00, shipping is free.
Shipments are made within Italy and the European Union;
the customer will receive an email notification with the
shipping details and, if available, the tracking number.
7. Right of Withdrawal
In accordance with Legislative Decree 206/2005 (Consumer Code), customers who purchase as consumers have the right to withdraw from the contract within 14 (fourteen) days from the date of receipt of the products, without any penalty and without having to provide a reason.
To exercise the right of withdrawal, the customer must send a written communication to the email address
shopping@caffemike.it, indicating the order number and the products they intend to return
Return shipping costs are the responsibility of the customer.
Refunds will be made within 14 days of receipt of the returned products, provided they are intact, unused, and in the original packaging.
Sono esclusi dal diritto di recesso i prodotti alimentari aperti e in generale tutti i beni che, per loro natura, non possono
essere restituiti per motivi igienici o di tutela della salute.
To exercise the right of withdrawal, the customer must send a written communication to the email address
shopping@caffemike.it, indicating the order number and the products they intend to return
Return shipping costs are the responsibility of the customer.
Refunds will be made within 14 days of receipt of the returned products, provided they are intact, unused, and in the original packaging.
Sono esclusi dal diritto di recesso i prodotti alimentari aperti e in generale tutti i beni che, per loro natura, non possono
essere restituiti per motivi igienici o di tutela della salute.
8. Legal warranty
For non-food products (e.g., coffee machines, accessories), the legal warranty of conformity provided by Articles 128-135 of Legislative Decree 206/2005 is recognized.
The warranty lasts for:
– 24 months for consumer customers;
– 12 months for professional or business customers;
The warranty covers conformity defects existing at the time of delivery of the good. To assert its application,
the customer must report the defect via email to shopping@caffemike.it within 2 months from the discovery of the defect.
The warranty lasts for:
– 24 months for consumer customers;
– 12 months for professional or business customers;
The warranty covers conformity defects existing at the time of delivery of the good. To assert its application,
the customer must report the defect via email to shopping@caffemike.it within 2 months from the discovery of the defect.
9. Invoicing
For each order, an online receipt is issued based on the data provided by the customer during the purchase.
Professional customers who require an invoice must expressly request it, providing company name, VAT number, and recipient code/PEC for correct issuance of the electronic invoice.
Professional customers who require an invoice must expressly request it, providing company name, VAT number, and recipient code/PEC for correct issuance of the electronic invoice.
10. Privacy and Cookie
The processing of personal data is carried out in compliance with EU Regulation 2016/679 (GDPR) and current Italian legislation.
For more information, the customer can consult the Privacy Policy and Cookie Policy published on the website.
For more information, the customer can consult the Privacy Policy and Cookie Policy published on the website.
11. Applicable Law and Jurisdiction
These General Terms and Conditions are governed by Italian law.
For any dispute related to the interpretation, execution, or validity of these conditions, the exclusive jurisdiction shall be the Court of Alessandria (AL) – Italy.
For any dispute related to the interpretation, execution, or validity of these conditions, the exclusive jurisdiction shall be the Court of Alessandria (AL) – Italy.
12. Updates
Torrefazione Mike Castagnotto Mario S.p.A. reserves the right to modify these General Terms and Conditions of Sale at any time.
Changes will be effective from the date of publication on the website and will apply only to subsequent orders.
Changes will be effective from the date of publication on the website and will apply only to subsequent orders.
